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FAQ

1. What does UtilitySaving Solutions Ltd do?

UtilitySaving Solutions Ltd is an independent business utility broker. We help companies review their commercial electricity and gas requirements, understand existing arrangements, and compare contract options across our supplier panel. We are an intermediary—the customer’s chosen energy supplier provides the physical energy and manages the supply account.

2. How does UtilitySaving Solutions Ltd get paid?

Our evaluation, comparison, and switching services are free of direct upfront charges to you. Where applicable, our remuneration is received as a commission paid directly by the energy supplier, which is built into the unit rate of the agreed contract (typically between 0.1p and 2p per kWh). We maintain complete transparency regarding our commissions.

3. Will our electricity or gas supply be interrupted when we switch suppliers?

No. A supplier change does not involve physically disconnecting your premises or changing your pipes and wires. Your energy continues uninterrupted through the existing national network—only the commercial supplier billing your account changes.

4. What information do you need to provide a comparison quote?

We typically need your business name, supply address, current supplier name, contract end date, annual consumption (in kWh), and supply point numbers (MPAN for electricity or MPRN for gas). A recent copy of your utility bill usually contains all of this information.

5. What is a Letter of Authority (LOA), and does signing it switch my supplier?

A Letter of Authority (LOA) is a standard industry document that allows us to speak with suppliers on your behalf to obtain your meter data, consumption history, and contract end dates. Signing an LOA does NOT automatically switch your supplier or enter you into a contract. Any new contract requires your explicit agreement.

6. Do I have to accept the renewal price offered by my existing supplier?

No. Existing suppliers often issue standard renewal rates that are significantly higher than competitive market rates. As long as you are within your renewal window, you can compare other suppliers across the market to secure a better rate or negotiate a more competitive renewal with your current provider.

7. Can I arrange my next contract before my current contract expires?

Yes. In the UK commercial market, you do not have to wait until your contract finishes. Depending on the supplier, you can often secure and forward-lock a new fixed-rate contract up to 12 months in advance of your current contract end date, protecting your business against market price rises.

8. What is a fixed-price business energy contract?

A fixed-price contract locks in specific pricing components (such as your unit rate per kWh and daily standing charge) for an agreed duration (typically 1 to 5 years). This provides budget certainty and shields your business from wholesale price spikes during the contract term.

9. Is the lowest unit rate always the cheapest contract overall?

Not necessarily. Your total bill depends on both the unit rate (cost per kWh used) and the standing charge (daily fixed connection fee). A contract with a lower unit rate but a very high standing charge can end up more expensive, especially for businesses with lower or seasonal consumption. We always calculate the estimated annual cost as a whole.

10. Do commercial energy contracts have a cooling-off period?

No. Unlike domestic energy contracts, UK business energy contracts generally do not include a 14-day cooling-off period once agreed. Once confirmed and validated by the supplier, the contract is legally binding, which is why it is essential to review all terms, rates, and end dates beforehand.

11. What happens if my contract ends and I haven't arranged a new one?

If your contract expires without a renewal or new agreement in place, your current supplier will automatically roll you onto "out-of-contract" or "deemed" rates. These variable rates are typically among the most expensive in the market. We actively monitor your renewal dates to prevent this from happening.

12. What are MPAN and MPRN numbers?
  • MPAN (Meter Point Administration Number): A unique 21-digit number identifying your electricity supply point (often called the 'Electricity Supply Number', starting with an 'S' on your bill).
  • MPRN (Meter Point Reference Number): A unique 6 to 10-digit number identifying your commercial gas supply point.
    Neither of these should be confused with your customer account number or meter serial number.
13. Can I have different suppliers for electricity and gas?
  • Yes. Commercial electricity and gas contracts are tendered and managed independently. A business can use one supplier for electricity and a completely different supplier for gas to ensure you get the absolute best price for each fuel type.
14. What should I do regarding utilities when moving into new commercial premises?
  1. Take clear photographs and write down the meter readings on the exact day you take legal responsibility for the premises.
  2. Identify the incumbent supplier and notify them of your move-in date.
  3. Immediately contact us to arrange a bespoke contract—otherwise, you will be placed on expensive default deemed move-in rates.
15. Can you help businesses with multiple locations or different contract end dates?

Yes. We specialize in multi-site portfolio management. We can audit all your meters across different locations, organize your contract end dates, and where possible, align them to a single co-terminus end date with consolidated billing to drastically reduce administrative workload.