Privacy Policy

Last Updated: October 2026

Utility Saving Solutions Ltd (“we”, “our”, “us”) is committed to protecting and respecting the privacy of our website visitors, clients, and prospective business customers. This Privacy Policy outlines how we collect, process, store, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are (Data Controller)

Utility Saving Solutions Ltd is an independent commercial energy and utility broker registered in England and Wales. For the purposes of UK data protection laws, we act as the Data Controller of the personal information you provide to us.

2. Information We Collect

To provide commercial comparison, energy procurement, and switching services, we collect and process the following categories of information:

• Contact Information: Full name, job title, company name, business email address, telephone numbers, and business premises addresses.
• Utility & Meter Details: Copies of recent utility bills, meter point identifiers (MPAN for electricity, MPRN for gas), meter serial numbers, current energy/water suppliers, contract end dates, and historic consumption profiles (kWh).
• Letter of Authority (LOA): Signed authorization documents granting us permission to obtain data and liaise with licensed suppliers on your behalf.
• Communication Records: Email correspondence and telephone recordings used for quality assurance, training, and verification of contract terms.
• Technical Data: IP addresses, browser types, and analytics data collected via cookies when browsing our website.

3. How We Use Your Data & Lawful Bases

We process your data strictly under the lawful bases defined by the UK GDPR:

4. Sharing Your Data

We do not sell or rent your information. We share your data only with third parties strictly necessary to deliver our brokerage services, including:

• Licensed Utility Suppliers: To obtain tailored quotes and set up contracts you have chosen to proceed with.
• Network Operators & Data Registrars: (such as Xoserve, ECOES, DNOs) to confirm meter details.
• Trusted Cloud & IT Partners: Secure CRM, web hosting, and email systems under strict data processing agreements.
• Regulatory & Dispute Bodies: Ofgem, the Energy Ombudsman, or statutory bodies where legally mandated.

5. Data Retention

We retain business and contact records for as long as your supply contract remains active, and for up to 6 years following termination to comply with statutory accounting, tax, and legal liability requirements. Call recordings are typically held for up to 3 years.

6. Your Legal Rights

Under the UK GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of incomplete or inaccurate records.
• Request deletion of personal data where there is no lawful reason for us to retain it.
• Object to or restrict the processing of your data.
• Withdraw consent at any time (e.g., revoking a Letter of Authority).

To exercise your rights, email us at info@utilitysavingsolutions.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Cookies

Our website uses standard cookies to enable site functionality and monitor traffic performance. You may disable cookies in your web browser settings at any time without affecting core site access.